Course Description
ITIL® - Service Management Certification introduces and end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4® Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4® journey or people looking to update their existing ITIL® knowledge.
What you'll learn
How modern IT and digital service organization operate.
How value streams increase speed and efficiency
How cultural or behavioural principles guide work that benefits the wider organization.
How to use commonly-used service management terms and concepts.
The Four Dimensions of Service Management.
34 ITIL Practices.
Concept of Service Management.
ITIL Service Value System.
All the techniques used by UX professionals
Requirements
